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CUSTOMER SATISFACTION
The excellent worldwide reputation that Kwik Kerb® has developed is the result of years of providing a unique, high-quality product and making customers like you very happy. We appreciate the opportunity to enhance your landscaping and wish to make your Kwik Kerb® experience a pleasant one. We trust you will recommend us to your friends and other visitors to your property. We require the person involved in the quotation to be present throughout the work to ensure they are happy with the finished product. Paying for the finished product, the customer accepts the quality and takes full responsibility for it—any issues after that won't be recognised.
BEFORE INSTALLATION
We understand that you love your pets, but accidents can happen. Please ensure that they are safely locked away on the day that your Kwik Kerb® edging is to be installed. If part of the installation is to be in a high-traffic area (such as a sidewalk, a car park, etc.), it would also help to prepare a barricade of some kind to ensure people, children, postmen, cars, trucks, etc. don’t step or drive over the freshly laid edging.
Protecting the kerb from damage is the customer's responsibility.
Make sure your sprinkler system has been disabled. If you are aware of the location of any buried cables, such as cable TV, pool pipes, drainage pipes, etc., please mark them so care can be taken to avoid damage when doing the preparation work.
DURING AND AFTER THE INSTALLATION
Please keep pets locked up for at least until the day after installation. Keep the irrigation system disabled until two days after installation. It is a good idea not to undertake any type of activity around your new Kwik Kerb® edging, such as digging, weed trimming or spraying, driving, mowing or edging, before the concrete has cured. This ensures that the Kwik Kerb edging attains maximum strength before being subjected to wear and tear. As with any concrete product, our kerbs are prone to cracking, and as much as we try to minimise, but cannot prevent it. Unfortunately, because of this concrete property, we cannot give any guarantee that it won't.
STAINS & STUFF THAT GROWS
Certain lawn chemicals contain copper sulphate and other ingredients that can stain your edging. Please avoid spraying the Kwik Kerb® edging with chemicals. Mould or mildew sometimes appears on the surface of the concrete. It can be removed with a bleach solution and a small scrubbing brush. Rinse the edging thoroughly once clean. If necessary, have the sealer applied after the mildew is removed.
COLOUR FADING
All coloured concrete fades to a degree. With lighter colours, this effect is less noticeable. The special process by which your Kwik Kerb edging is created ensures the maximum amount of colour pigment is at the surface of the edging, minimising fading. Any fading that occurs is natural and unavoidable. The operator might leave with the customer a coloured or a clear sealer to be applied at least 10 days after the installation. Periodical applications of sealer will protect your investment for many years to come.
EFFLORESCENCE
Efflorescence is a white powdery substance that sometimes forms on concrete during the first few weeks. It is caused by the evaporation of water from the surface of the concrete kerb, which leaves behind the minerals (which were in suspension) as a salt deposit. It causes unsightly white stains, which can be particularly objectionable on coloured concrete. If some efflorescence does occur, you can remove it by washing with a weak acid solution (dilute pool acid at 1 part acid to 12 parts water). Make sure you rinse the edging with a garden hose after washing with this acid solution and apply the sealer if necessary. Always use gloves and eye protection when working with acid.